ServerCity, LLC. agrees to furnish services to the Subscriber, subject to the following ("Terms of Service"). ServerCity, LLC., the company here after referred to as, ("ServerCity"), ("Us"), ("We") and The Client, ("Customer"), ("Client") and ("You"). Use of ServerCity Hosting Services constitutes acceptance and agreement to ToS ("Terms of Service"). All provisions of this contract are subject to change from time to time at the discretion of ServerCity. Hosting Subscriber understands that change to the ToS by ServerCity, LLC. shall not be grounds for early contract termination or non-payment.
By accepting our Terms of Service, you also agree to the following:
Refunds and Disputes
All hosting service orders placed by newly registered customers are eligible for refunds within 48 hours of the creation of the server in our database, this point is not marked by the time at which your initial payment is processed and may differ by several hours or days. All refunds are made through the gateway in which initial payments were made. All of our other services, including product addons and dedicated servers and account credit are not eligible for a refund. Refunds cannot be requested without probable cause; in addition to this non-monthly terms are non-refundable. Our 48-hour money back guarantee applies to a new client's first order only. To request a refund, you must submit a refund request via the support ticket system outlining the reason. If you meet the terms of eligibility, a refund will be issued by a team member. Refunds will not be issued automatically. Refunds issued for billing errors are made on a per case basis.
To terminate your services you must cancel via our WHMCS billing area at https://billing.servercity.co/ using the cancellation request form. A cancellation request must be submitted when a client wishes to no longer proceed with their service or not to pay the invoice. Accounts with a credit card on file may automatically attempt to renew until cancelled. Unless specified per special arrangement, we do not hold our clients accountable to any contracts. Our customers can cancel at any time.
Clients are disallowed from exploiting services to modify settings of features beyond which they are permitted in their rental agreement. For instance, a client may not modify their slot count to an amount which differs from what they are renting from us.
Commerical Advertising Email (Spam) and Unsolicited Commerical Email (UCE)
You agree and understand that spamming, sending unsolicited emails from our servers or using email addresses that are maintained by us is STRICTLY prohibited and will qualify your Account for immediate deactivation with no refund. ServerCity would be the sole arbiter as to what constitutes a violation of this.
Liability Limitation and Exclusion
ServerCity, under no circumstances, shall be held liable for any data loss, disruption of information, or distribution of information including that of unauthorized access to our server systems or any other loss of data. ServerCity shall not be held liable for any disruption, delay, or disconnection of services for any period of time. We reserve the right to terminate a client's services in the event of a charge dispute, despite the outcome of the dispute.
Any support requests required for products from ServerCity shall be submitted through the billing system via tickets or a ticket created via our discord server. Any other form of contact other than the predetermined ticket system is not guaranteed a proper answer from an official representative.
ServerCity cannot guarantee that all promotion codes will work all of the time.
ServerCity retains the right to seek and consult with any appropriate authorities that may need to be involved in the event of an issue arising whether it is through violation of this policy or any other illegal occurrence requiring involvement of law-enforcement agencies. ServerCity regards any communication between parties as confidential, upon distribution of any communication, unless prior approval is in place, we will take action to the full extent of the law. By purchasing a server from ServerCity you permit us to modify your server, this includes, but is not limited to, changing settings, uploading/mods, and other tasks related to running any server. Any verbal or written action to compromise our server systems or any other equipment owned by ServerCity will be taken seriously and will result in further investigation and possible lawsuits. Upon cancellation of payments to ServerCity your server will be suspended unless prior arrangements are made. Files will be kept as long as possible after termination or suspension however the guaranteed amount of time is unspecified. ServerCity retains the sole right to stop, start, and modify your server at any given time.
While we offer unlimited bandwidth and space to our customers we reserve the right to request that you delete or delete ourselves excessive file such as large logs or anything else we deem excessive. Any uploaded files that cause the server to lag or make the server unplayable are not the responsibility of ServerCity. Unfair usage If we find your server using any sort of system to bypass limits put on your server such as slots or RAM amount your server is subject to being terminated without a refund.
We reserve all rights to terminate your server or service upon any violation of these terms or any other basis if deemed needed. Services which are suspended for non-payment will be terminated 3 days after the renewal invoice is due. We do not terminate services without cause.
ServerCity offers an affiliate program which will provide you with the opportunity to receive a 10% recurring comission on referred signups. This payout is contingent upon referred signups being genuine, new sales leads. Whether or not the referred signups are genuine is solely at our discretion. An example of an ingenuine referral would be affiliate traffic from a coupon directory which customers would only be visiting during the time of their order (which has already been initiated).
Last updated: September 19th, 2019
Types of Data Collected: Personal Identification Information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, fill out a form, or subscribe to the newsletter and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address and phone number. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities such as ordering a product/service.
Types of Data Collected: Non-personal Identification Information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system, IP address and the Internet service providers utilized and other similar information.
Web Browser Cookies
Usage of Collected Information - Why we Collect It
ServerCity may collect and use our users' personal information for the following purposes:
- To improve our site; we continually strive to improve our website offerings based on the information and feedback we receive from you.
- To send periodic and marketing emails (if the client has opted-in to receive them).
- To personalize the user experience; we may use information in the aggregate to understand how our users as a group use the services and resources provided on our site and services.
- To perform automated anti-fraud checks prior to purchase.
- To respond to user inquiries and requests for information. This data includes registrations for online newsletters, opt-in mailing lists and specific requests for further information.
- To respond to law enforcement organizations, government officials, third parties when compelled by subpoena, court order, or applicable law, or to report or prevent suspected fraudulent or illegal activity in the use of the Services. ServerCity will notify Customer of the information request or submission as, and if, allowed.
- To improve customer service; your information and feedback helps us to more effectively respond to your customer service needs.
If a User no longer has an active service and wishes to have all of their information deleted, they reserve their right to request that all such data is removed from our systems.
How We Protect Your Information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Sensitive and private data exchange between the Site and its Users only occur over SSL secured communication channels and are encrypted and protected digital signatures.
Sharing Your Personal Information
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.
Third party websites
Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website's own terms and policies.
Your Acceptance of These Terms
By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.